Precautionary recall of crevasse rescue device: Mammut RescYou
During a regular internal quality check, Mammut has identified that some products in
batches 12/12 & 03/13 of the "RescYou" crevasse rescue device do not meet the
functional requirements. In order to prevent any risk to users, Mammut has decided
to proceed with the market recall of the affected production batches 12/12 & 03/13 of
the "RescYou" product.
With "RescYou", Mammut has, since 2013, been selling an innovative item of equipment
that simplifies the rescue of any team member who falls into a crevasse (for example,
during a glacier expedition). Thanks to a six-fold pulley, the weight of the fallen person can
be lifted with little physical effort.
A defect was discovered in two batches of these products. The pulley's orange reverse lock
does not lock sufficiently and the rope can slip back to its starting position. This means: it is
no longer possible to rescue a person from a crevasse or to climb out oneself in the event
of a fall.
Illustration of "RescYou":
Mammut is asking all customers who possess a "RescYou" (item no. 2210-01160) from
production batch 12/12 or 03/13 (available for purchase in-store since 10th June 2013) to
stop using the product immediately and return the product in question.
The batch numbers are indicated on the device's blue rope clamp:
The following possibilities are available for returning the product:
1. Send your Mammut "RescYou" from production batches 12/12 & 03/13 to our Customer
|For customers in Switzerland and
outside of the European Union:
|For customers in the European Union:|
|Mammut Sports Group AG
|Mammut Sports Group GmbH
2. Return the "RescYou" to your Mammut dealer. The dealer will then handle the return
procedure for you.
Mammut will send customers who return their "RescYou" a letter of confirmation indicating
the delivery date of the replacement product. This service is provided free of charge. The
cost of carriage will also be reimbursed. Mammut Sports Group apologizes to its customers
for the fact that the provision of replacement products will take a little time.
Mammut has set up a hotline for any further questions:
Email address: email@example.com
Tel: +41 (0)62 769 82 59 (during office opening hours)
Please also note the answers to the attached list of frequently asked questions.
Mammut Sports Group formally apologizes for the inconvenience caused.
Mammut Sports Group AG
Frequently asked questions:
Why are the batches in question being recalled?
During a regular internal quality check, Mammut identified that in some products in batches
12/12 & 03/13, the toothing of the orange reverse lock is not prominent enough. As a result,
when the pulley is activated, the cord is not locked at all or is not securely locked and the
lower, gray rope clamp slips back to its starting position. The correct functioning of a
"RescYou" affected by this problem is therefore not guaranteed and it might not be possible
to perform a rescue operation following a fall into a crevasse using a device of this type.
Why are Mammut "RescYou" devices with other batch numbers not included in this
One component in the affected production batches 12/12 & 03/13 does not correspond to
All earlier production batches with the numbers 03/12, 05/12, 06/12 and 09/12 have been
tested for the critical component and function perfectly. Customers can therefore continue
to use products with batch numbers 03/12, 05/12, 06/12 and 09/12 safely in accordance
with the operating instructions.
How will my returned "RescYou" be replaced?
Once your returned "RescYou" with batch number 12/12 or 03/13 has been received by our
Customer Service, the receipt of the item will be recorded together with your contact
details. You will then directly receive a letter of confirmation informing you that your
returned "RescYou" has been received. The costs of carriage incurred by you will be
reimbursed in cash with this letter. In addition, this letter of confirmation will also inform you
of the delivery date of your new, fully-functioning replacement product.
How long will it take to replace the "RescYou"?
Due to organizational reasons, we can unfortunately only start dispatching replacement
products as of 17.03.2014.
Will my costs of carriage be reimbursed?
Yes, the costs of carriage will be enclosed in cash with the confirmation of receipt.
How can I tell that my replacement product or a product that is still sold by dealers is
If the product has a batch number different from 12/12 or 03/13 on the blue rope clamp
then it is not affected by this problem and functions perfectly.
Can I carry on using my "RescYou"? What happens if I don't want to return my
You are urgently advised not to continue using products from batches 12/12 & 03/13
because their correct functioning is not ensured.
For how long can I use my RescYou and when must I replace it?
Provided that the product is used normally and competently in accordance with the
operating instructions, and if no serious damage is sustained as a result of external
influences, then it should be replaced at least every 5 years.